Terms of trade
Terms and Conditions
1.1 Product descriptions
All the information on The Spotted Sheep online shop website is accurate to the best of our knowledge. However, we cannot guarantee that all product descriptions are current and error free. We will correct errors as soon as they are brought to our attention. Colour names and swatches are for your convenience only. Because of the difference in which computer screens display colours, the colour that you see may not match the actual colour of the yarn. If a product you have ordered is not as described, you may cancel your order and return the Goods to us in an unused re-saleable condition for a refund. We do not accept returns of any yarns that are discontinued or have been bought on sale.
1.2 Our delivery service
For a delivery address in the UK, we use Royal Mail 1st class delivery. Provided the goods are in stock, customers can expect delivery in 3 to 5 working days.
We will deliver the goods ordered by you to the address you give us for delivery at the time you make the order.
We reserve the right to withhold delivery to any particular place or location at our sole discretion.
The risk in delivery of the goods passes to you on the commencement of supply or transportation to you or, where you will not accept supply on the date of delivery, to temporary storage arranged by us or the postal / courier service making the delivery.
1.3 Making payments & card security
You will be asked to provide your payment details.
We accept all Visa and Mastercard credit and debit cards.
Please note that we do not accept payment by cheque. If you are holding The Spotted Sheep gift vouchers, these may be redeemed through the Leighton Buzzard shop only, and not via the online shop.
Your order is accepted once payment is received. You will receive a confirmation of your order by email.
All prices are inclusive of VAT . The cost of carriage is inclusive of VAT irrespective of the address of the customer or the delivery address.
1.5 What happens if goods are out of stock?
In the event that we do not have enough stock to complete your order, we will email or phone you to advise. You may wish to have your requested items back-ordered at that point, take part delivery or cancel the order. Please note that it can take between 10 and 28 days to re-stock from some of The Spotted Sheep’s overseas suppliers. We cannot guarantee that items that are out of stock, will be available to reorder.
2. CANCELLATION / RETURNS POLICY
2.1 Cancellation of an order
You have the right to cancel your order any time up and including seven days after delivery, in line with The Consumer Protection (Distance Selling) Regulations 2000.
For a full refund, you must contact us in writing (by email or by letter, see 2.3 How to return things to The Spotted Sheep), but not by telephone, within seven days, and goods must be returned unopened and in a re-saleable condition.
You will be responsible for the original shipping costs, and the cost of returning the goods. We cannot be liable for returned goods which are lost or damaged in transit, so please ensure you use a recorded delivery service and insure the items for their value.
A credit will appear on your credit or debit card within thirty days of our receipt of the goods.
2.2 What if you receive damaged goods?
Goods will be replaced if damaged during delivery.
Provided you notify us within seven days of the receipt of the goods, we will happily reimburse any delivery costs incurred when returning damaged merchandise, and will send replacement merchandise at no cost to you.
Please include a description of the damage along with your details requested below (see 2.3). Failing such notice, the goods shall be deemed to be in accordance with these terms and conditions and you will be deemed to have accepted the goods and to be liable to pay for all and any charges therefor.
2.3 How to return goods to The Spotted Sheep
Goods returned to The Spotted Sheep must be accompanied by a copy of the original receipt, order number, customer’s email address, phone number and delivery address. All goods should be sent recorded delivery, and must be insured for the full value of the contents. The Spotted Sheep cannot be held responsible for lost or uninsured packages.
When advising us of cancellation of an order, or that you received damaged goods, please email shop@thespottedsheep, or write to the return address below. Send all returned goods to:
The Spotted Sheep – Returns
1-4 Peacock Mews
2.4 Cancellation by us
We reserve the right to cancel the contract between us if:
(a) we have insufficient stock to deliver the goods you have ordered
(b) we do not deliver to your area
(c) one or more goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we do cancel the contract we will notify you by email and will re-credit to your account any sum deducted by us from your debit or credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
Our liability to you in contract law or in tort or otherwise howsoever arising in relation to these terms and conditions is limited to our charges for the goods. We will not be liable to you for any loss or destruction of the goods, temporary or otherwise, which occurs following use or application of the goods except and to the extent that it is caused by the wilful default of one of our employees. Although we will endeavour to ensure that the goods are safe to use, we will not, except insofar as it cannot exclude its liability for death or personal injury caused by its negligence, be liable for any damage (physical or otherwise), loss or expense caused either directly or indirectly by use.
We will not liable for any breach of these terms and conditions caused by matters beyond our reasonable control including acts of God, fire, lightning, explosion, war, disorder, flood, industrial disputes (whether or not involving our employees), weather of exceptional severity or acts of local or central government or other authorities.
We reserve the right not to sell to any prospective customer at our sole discretion.
4. SUB-CONTRACTING AND ASSIGNMENT
We may sub-contract any or all of its rights or obligations hereunder and may assign the benefit and burden of its rights and obligations hereunder to any other entity.
5. ENTIRE AGREEMENT
These terms and conditions constitute the entire agreement between the parties on the subject matter contained herein and supersedes all representations, communications and prior agreements between the parties in that regard. Each party acknowledges that upon entering into this Contract it does not rely and has not relied on any representation (whether negligent or innocent), statement or warranty made or agreed to by any person (whether a party to this Contract or not) except those expressly referred to in this Contract. the only remedy available in respect of any misrepresentation or untrue statement made to either party shall be a claim for damages for breach of contract under this Contract. This clause shall not apply to any statement, representation or warranty made fraudulently, or to any provision of this Contract which was induced by fraud for which the remedies available shall be those available under the law governing this Contract.
6. THIRD-PARTY RIGHTS
A person who is not a party to this Contract has no rights under the Contracts (Rights of Third Parties) Act of 1999 to enforce any term of this Contract, but this does not affect any other right or remedy of a third party.
8. GOVERNING LAW AND JURISDICTION
This Contract and any relevant interaction between the parties shall be governed by and construed in accordance with the laws of England and Wales and both parties agree to submit to the non-exclusive jurisdiction of the courts of England and Wales in relation to any claim, dispute or difference which may arise hereunder or in relation to any relevant interaction between the parties prior to this Contract.
In these terms and conditions the following words shall have the meanings given in this section:
“Contract” means either (a) the set of web pages completed by the customer, which provide details of goods required, customer delivery address, payment card details, etc, and which incorporate the terms and conditions set out herein, and is concluded by us dispatching the goods to you, or (b) if the order is taken on the telephone, the contract is concluded by us dispatching the goods to you;
“’Goods” means any goods and/or material supplied by us to you and available for sale on this website or at our shop.
“The Spotted Sheep”, “thespottedsheep” “Us” or “We” means The Spotted Sheep, trading from the address 1-4 Peacock Mews, Leighton Buzzard, Bedfordshire. LU7 1JH.
“’Rights” means all copyright, design rights (whether registered or unregistered), patents, rights in trade marks (whether registered or unregistered), database rights or other intellectual property rights in this website and the goods, for the full term of those rights, worldwide.
“’You” means the person, firm or company placing the order in the terms set out herein